Contact Yarra Valley Tours
A question about a tour we list, a correction, or a request to be considered? Write to us and a person will read it.
How to reach us
Email hello@yarravalleytour.com. We answer in English, usually within two working days.
We are a booking guide, not a tour operator or a ticket office, so we cannot change, cancel or refund a booking. That goes to the operator through the platform you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.
If your tour was cancelled or you missed it
A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. Every tour we list refunds in full if you cancel at least 24 hours ahead. The full-day departures from Flinders Street and Spring Street leave at 9:00 sharp and do not wait, so be there early: a refund for a missed start is the operator's call.
Corrections
If a fact here is wrong or out of date, tell us what and where. Cellar door hours change, tasting stops rotate and meeting points move, and the fastest fix is usually a reader who has just been. Every page carries the date it was last checked.
Operators
If you run tours in the Yarra Valley and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.
Where the official information is
Visitor information
Warburton Waterwheel Visitor Information Centre, 3400 Warburton Highway, Warburton, Victoria, Australia. It is one of the valley's community-run centres; digital kiosks stand at Healesville Sanctuary, the Yarra Valley Chocolaterie and Yarra Glen.
Wineries and tastings
Each cellar door sets its own hours and tastings on its own website, and the valley sells no ticket of its own.
Where the tours meet
Mostly at a kerb in central Melbourne, at Lilydale, at the Woori Yallock Station car park, or at your hotel. Each tour's own point is on its booking page and on the Yarra Valley map.
Most questions are already answered in the FAQs. To compare tours, start with Yarra Valley Tours.